Complain to the ISP the Spam was Sent From
If you determine that you have received Open Relay Spam, Botnet Spam or Spam via an ISPs Mail Server, send a complaint to that ISP.
Use traceroute and whois for TCP/IP addresses, as well as whois for Domain Names to determine the domain name of the ISP and contact E-mail addresses for them.
Forward the entire Spam, including all of the headers, to those contact addresses, along with a brief message along the lines of:
To: abuse@ispdomain.net,additional_addresses
From: your_address
Subject: Spam - [subject line of forwarded message]
Attention isp_name,
I have received the following Unsolicited Commercial E-mail, or Spam.
Based on an analysis of the headers, I believe it originated on your
network. I have never subscribed to a mailing list or asked for E-mail
solicitations from this sender.
Hopefully, your Acceptable Use Policy forbids the sending of Spam. Please
terminate the account of the user who sent this E-mail as soon as possible
to prevent their ongoing abuse of the Internet.
Thank you for your prompt attention to this matter.
---
> forwarded Spam
> ...
Do not asked to be removed from the sender's list. The only acceptable action for this ISP is to identify and terminate the sending account. If they are especially on the ball, they may have some mechanism of preventing the same person from signing up with them ever again. If they are especially good, they will charge a large cleanup fee to the user's credit card before terminating the account.
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